Privacy Policy
Effective Date: October 15, 2024
At Divine Health Alliance, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, schedule appointments, or make payments for services. We are committed to ensuring that your privacy is protected and that we comply with North Carolina and federal regulations, where applicable.
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and billing address.
- Personal Information: Any health-related information you choose to share with us for the purpose of delivering holistic health services.
- Financial Information: Payment information when purchasing services through our website. Payment is processed by third-party providers (Acuity and Squarespace) which adhere to industry security standards.
- Technical Information: IP address, browser type, operating system, and other technical details related to your visit for website optimization and security.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and confirm appointments through Acuity.
- To provide personalized health and wellness services.
- To process payments securely through Squarespace.
- To communicate with you regarding your appointments, services, and promotional offers.
- To improve the functionality and security of our website.
3. Third-Party Service Providers
We use third-party services to enhance your experience with Divine Health Alliance:
- Acuity Scheduling: We use Acuity to manage appointments. Acuity may collect personal identification and scheduling information, such as your name, email, and appointment details. You can review Acuity’s Privacy Policy on their website.
- Squarespace: Payments for services are processed through Squarespace. Squarespace may collect payment details, including credit card information, to facilitate secure transactions. You can review Squarespace’s Privacy Policy on their website.
These third-party services comply with industry-standard data protection practices, and we do not control their privacy practices.
4. How We Protect Your Information
We implement security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption of sensitive information (such as payment details).
- Regular updates to website security protocols.
- Limited access to your personal data, restricted to employees who need the information to perform their duties.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your personal data, but we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognize your browser and capture certain information.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. SMS Messaging
If you participate in our SMS texting program, you also agree to our SMS texting program terms and conditions. By acknowledging that you agree to the terms and conditions of the site on our scheduling page, you agree to receive recurring SMS messages from Divine Health Alliance to the provided mobile number. Message & data rates may apply. To end SMS messaging simply reply STOP to our messages. Reply HELP for info.
Divine Health Alliance does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.
7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with third-party service providers (such as Acuity and Squarespace) to facilitate services, and with legal authorities if required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the revised policy on our website with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
hello@divinehealthalliance.com